Refund & Return Policy
Refund & Return Policy
Every Vellora item is personalized and made to order just for you. For that reason, we're unable to accept returns or exchanges for change of mind, personalization details entered incorrectly at checkout, or options chosen in error.
We stand behind our quality
If your order arrives damaged, defective, or incorrect (different from the design you approved), we'll replace it or refund you — free of charge. You don't need to return the item.
How to request a replacement or refund
- Email supportvellorallc@gmail.com within 30 days of delivery.
- Include your order number and clear photos of the item and the issue.
- We'll review and respond within 1–2 business days with a resolution.
Order changes & cancellations
Need to change or cancel? Contact us within 12 hours of placing your order. Once production begins, we're unable to make changes.
Non-returnable items
Personalized, made-to-order products can't be returned unless they arrive damaged, defective or incorrect as described above.
Refunds
Approved refunds are issued to your original payment method. It may take a few business days for the credit to appear.
Questions? Email supportvellorallc@gmail.com.